The Pup Parent Portal is our free online client portal, created by Gingr, that allows you to book reservations and appointments, manage deposits, view past visits, purchase packages, access report cards, and update your pup’s information!

You can visit us online [HERE] to create your pup’s account, or stop by or give us a call at (323) 424-4145, and we’ll set it up for you! Creating an account takes just around 90 seconds on average.

All Belle’s members are automatically enrolled in an account to keep track of their bookings.

You can easily make changes through your Account page [HERE].

Within your account, you can:

• Update your personal information

• Change payment details

• Edit your pup’s profile

• Assign authorized users for pickup

• Update your emergency contact

• View signed client agreements

• Upload medical records

• Add another pet

We’re also happy to update your information during your next visit or over the phone at (323) 424-4145.

A Reservation is used to reserve a general slot in any of our programs that require a reservation (such as Daycare, Boarding, etc.). Think of it like booking a hotel room—you need to secure a spot, or there may not be availability.

An Appointment, on the other hand, is for services that require a scheduled time, such as booking a temperament test, grooming session, or any other time-specific service.

This difference is important when navigating your Pup Parent Portal to ensure you're finding what you're looking for!

No, but it's the best way to see real-time availability for all our services. If you prefer to speak to a real human, you can! Make a reservation by calling our Pup Guardians at (323) 424-4145 or visiting us in person at 5751 W. Pico Blvd, Los Angeles, CA. Walk-In services are available between 10am and 4pm. NOTE: We recommend booking in advance, especially during peak seasons, to ensure availability.

Yes!

If you need to cancel your reservation, visit your online portal [HERE], navigate to your reservation, and select the cancel option. You will receive a cancellation confirmation on screen. If you do not see this, your reservation was not canceled.

As always, you can call us at (323) 424-4145 or visit us on-site to make changes to your reservation or cancel.

You can close and delete your account via your profile settings [HERE].

By taking this action, you will request the facility to delete your account. The facility will review your request and handle it in compliance with regulations regarding animal record management and retention.

NOTE: Once you close your account, it will remove your online access and prevent additional bookings, both in-person and via phone, for your pup. If you choose to book again with Belle’s, you will need to complete another temperament test and create a new account.